1. Who we are
GX Elite Pty Ltd operates a private protection office from Sydney, Australia. We are committed to managing personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we may collect
Depending on your interaction with us, we may collect your name, contact details, organisation or role, service interests, booking information and the limited information you choose to provide in an enquiry or during client onboarding.
When necessary for an agreed service, we may also collect itinerary, household, family, risk, identity or other sensitive operational information. This information is requested only when relevant and is handled through the appropriate confidential channel.
3. How information is collected
Information may be collected directly from you by telephone, email, secure website enquiry, consultation or service documentation. Website enquiries are recorded so they can be directed to the appropriate GX Elite contact and followed up consistently. They may also be captured in our customer relationship system where you have provided the required consent.
Our website may record limited technical information such as device, browser, referral and usage data through essential hosting tools and analytics.
4. Why we use information
We use personal information to respond to enquiries, assess service requirements, coordinate bookings and protective services, conduct lawful risk planning, maintain records, meet licensing or legal obligations, protect clients and personnel, and improve our service and website.
We do not sell or rent personal information. We do not use enquiry information for unrelated direct marketing without permission.
5. Disclosure and international coordination
Information may be shared on a need-to-know basis with selected GX Elite personnel, licensed contractors, professional advisers, technology providers, transport or aviation partners, monitoring providers, and authorities where required by law.
For international services, limited information may be disclosed to vetted providers in the destination country when necessary to deliver the agreed brief. GX Elite will take reasonable steps to limit disclosure and establish the appropriate client authority before operational information is shared.
6. Children and families
GX Elite does not knowingly solicit enquiries directly from children. Information relating to a child is collected through a parent, guardian or authorised representative and only where necessary to assess or deliver an agreed family protection service.
7. Storage, security and retention
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as reasonably required for the purpose for which it was collected, or as required by law, then securely destroyed or de-identified where appropriate.
8. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading. Contact director@gxelite.com. We may need to verify your identity before responding.
9. Privacy enquiries and complaints
Send a privacy enquiry or complaint to director@gxelite.com. Please provide enough information for us to understand the issue without including unnecessary sensitive material. Complaints will be handled in accordance with applicable privacy obligations.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
10. Cookies and analytics
We may use limited analytics to understand website performance and enquiry pathways. Analytics information is used in aggregate where practicable. You can restrict cookies through your browser settings, although some website functions may be affected.
11. Updates
We may update this policy when our practices, services or legal obligations change. The current version and effective date will remain available on this page.